A Chilean business owner called Matias Gutierrez constructed a factory and employed 45 individuals to make product packaging for the Silicon Valley poop-testing start-up uBiome.

For 8 months, uBiome paid Gutierrez frequently for the packages. However beginning in Might 2018, the payments began falling back.

Now, Gutierrez states he hasn’t been paid completely for almost a year, and uBiome owes him near $600,000, according to files he offered to Service Expert. The files consist of a series of e-mails, a copy of the initial agreement in between uBiome and his business, a video of his personnel putting together the packages, and images of the stock he states he needed to get rid of.

The yearlong payment hold-up is a fresh indication of the difficulty installing for uBiome, which raised $105 million from financiers on the pledge of assisting individuals comprehend how the germs in their body impacts their health.

In an emailed reaction to Service Expert on Monday afternoon, a uBiome agent offered the following declaration:

“The interim management group is thoroughly evaluating and guaranteeing the precision of all exceptional and previous expenditures. In this circumstances, we’re working straight with the supplier.”

Since Tuesday afternoon, Gutierrez stated he still had actually not spoken with uBiome.

It has actually been a turbulent time for the as soon as buzzy uBiome. In April, the FBI robbed the business’s San Francisco head office, supposedly as part of an examination into the business’s billing practices. By the end of June, the business’s leading management and much of its board members left

Find Out More: uBiome persuaded Silicon Valley that screening poop deserved $600 million. Then the FBI came knocking. Here’s the scoop.

Gutierrez stated he continued attempting to reach uBiome after news of the examination ended up being public.

In an e-mail he sent out to John Rakow, then uBiome’s interim CEO, outdated May 14, Gutierrez connected an official collection letter. The letter in-depth 7 unsettled billings in quantities varying from 10s of thousands to numerous countless dollars. Gutierrez likewise stated his business, GenoSur, needed to lawfully get rid of $130,000 worth of uBiome product packaging– a long, administrative procedure that in Chile needs the existence of a notary public.

“It’s been really aggravating,” Gutierrez stated. “I’m not utilized to handling business like this.”

Rakow, who resigned from uBiome at the end of June, decreased to comment for this story.

A representative for Zac Apte and Jessica Richman, uBiome’s creators and previous co-CEOs, didn’t react to an ask for remark.

Combined messages and vanishing staff members

uBiome’s creators and previous co-CEOs, Zac Apte and Jessica Richman.
uBiome; Yutong Yuan/Business Expert

About 6 years back, Gutierrez satisfied Richman and Apte in Santiago, Chile. The set were co-CEOs of what was then a new start-up.

Things have actually deviated for the even worse ever since: Apte and Richman were suspended from their functions in May on the heels of the FBI raid. Recently, both Apte and Richman resigned from the business’s board of directors, and Rakow, uBiome’s basic counsel who had actually been interim CEO because May 1, likewise left.

At the time of their conference, nevertheless, Gutierrez thought things were searching for. A science business owner himself, Gutierrez was delighted about uBiome’s possible to assist raise awareness of the function the microbiome plays in human health.

So in the fall of 2017, when Richman and Apte called Gutierrez to ask whether he ‘d have an interest in assisting to make the product packaging that would frame uBiome’s tests, he stated yes. On September 20, 2017, Apte and Gutierrez signed an agreement for the plan, which Gutierrez showed Service Expert.

The file specified that uBiome would send out Gutierrez a quarterly price quote of the variety of packages it prepared to demand over the next 3 months and stated that at the end of every month uBiome would suggest the number of brand-new packages it desired Gutierrez to make by methods of an emailed order type. If the order was accepted, the agreement stated, uBiome “might not be excused from adhering to it.”

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The brand-new setup would need a lot, Gutierrez understood. So he got to work instantly.

Initially, he employed 45 brand-new individuals, doubling the size of his start-up, a science-education clothing called BioQuimica. Then, he had a team of employees construct him a brand-new center, total with the accreditations needed to produce medical-grade devices. Ultimately, he produced an entire brand-new business, called GenoSur, to represent the fresh operation.

For the very first 8 months, the plan in between Gutierrez and uBiome went efficiently, he stated. He monitored his brand-new staff members developing numerous countless packages. At one point, he recorded their work and released it on YouTube. At its peak, Gutierrez’s personnel was delivering 10s of countless packages to uBiome monthly, he stated.

However beginning last summer season, almost a year after Gutierrez had actually signed the initial agreement and numerous months after uBiome had actually positioned 4 brand-new orders, something altered. uBiome’s payments slowed. Often, uBiome would not pay him up until a month after a due date, he stated.

Interaction in between Gutierrez and the business likewise ended up being harder. Initially, he had one contact at uBiome. Then, that individual would vanish and be changed by somebody brand-new, he stated.

Gutierrez stated his very first uBiome contact was somebody in the business’s graphic-design department. Then he was shunted to somebody in engineering, he stated. Lastly, somebody who operated in uBiome’s operations department emailed him. Each time, Gutierrez stated, after just a few days or weeks of interacting, the uBiome staff member would disappear.

“I might pick up that the business was growing so quickly that it was tough for a great deal of individuals to make choices,” Gutierrez informed Service Expert.

Reports, and after that continued silence

An image from among Matias Gutierrez’s YouTube videos revealing his personnel putting together uBiome’s SmartGut boxes.
GenoSur/ YouTube

In the summer season, Gutierrez stated, he started hearing reports that uBiome– which has a research-and-development operation in the exact same city as Gutierrez’s business, was dealing with a various maker for its packages. The business would no longer require Gutierrez, he heard.

This previous March, he got an e-mail from uBiome that stated the business had actually chosen to utilize a various maker, Gutierrez stated. The individual stated the business was evaluating the 7 billings that uBiome had yet to pay, he stated.

“It was really abrupt,” Gutierrez stated. “There had actually been tips, however we didn’t understand what was going on.”

So Gutierrez stated he kept attempting to contact us.

Last fall, things ended up being a lot more tough. In November, Gutierrez’s e-mails to uBiome began bouncing. He attempted getting in touch with 4 uBiome executives, consisting of a controller, a CFO, a senior supply-chain supervisor, and a director of tactical operations, he stated. However Gutierrez stated he would seldom hear back. When he did, all he ‘d hear was that his billings were “being evaluated,” according to e-mails he showed Service Expert.

“We never ever got official verification of anything,” Gutierrez stated.

To date, he still has actually not heard straight from uBiome about the cash he’s owed.

Wish to inform us about your experience with uBiome? Email the press reporter on this story at ebrodwin@businessinsider.com.