fbpx
Friday, January 24, 2020
How the FCC fixes customer issues– well, it does not, actually

How the FCC fixes customer issues– well, it does not, actually

Enlarge / FCC Chairman Ajit Pai. The Federal Communications Commission's extremely hands-off approach to broadband-customer complaints has alarmed a member of Congress. US Rep. Mike Quigley (D-Ill.) wrote a letter to FCC Chairman Ajit Pai in August after learning of a Frontier customer who was forced to pay a $10-per-month rental fee for a router…
Why 168,149 Valentine’s day text showed up in November

Why 168,149 Valentine’s day text showed up in November

Aurich Lawson / Getty Did you get a Valentine's Day text message on November 7? If so, you can blame a company called Syniverse, which provides text-messaging services to major mobile carriers. Syniverse helps deliver text messages via its intercarrier messaging service and boasts that it is "Connected to more than 300 operators" and processes 600…
AT&T makes clients work to get refunds they must get instantly

AT&T makes clients work to get refunds they must get instantly

Enlarge / An AT&T sign outside a company office in New York City. AT&T kept charging DirecTV customers for a sports channel that was blacked out for two months and is only giving customers refunds when they complain to the company. AT&T's customer service in this case is falling short of the standard set by…
AT&T loses another 1.3 million TELEVISION consumers as DirecTV freefall continues

AT&T loses another 1.3 million TELEVISION consumers as DirecTV freefall continues

Enlarge / An AT&T store in Chicago. AT&T lost more than 1.3 million TV customers in Q3 2019 as its nosedive in both the traditional pay-TV and online-streaming markets continued. AT&T today reported a net loss of 1,163,000 customers in the premium TV category, which includes DirecTV satellite and U-verse wireline TV services. That number is…
AT&T strikes online TELEVISION clients with 2nd huge cost boost this year

AT&T strikes online TELEVISION clients with 2nd huge cost boost this...

AT&T is rolling out another batch of price increases for AT&T TV Now, the online streaming service formerly known as DirecTV Now. The AT&T TV Now "Plus" package that contains 45 channels and costs $50 a month will rise to $65, AT&T told Ars. Customers on some other plans will get a $10 increase, AT&T…
AT&T raises rates 7% by making its clients pay AT&T’s real estate tax

AT&T raises rates 7% by making its clients pay AT&T’s real...

Getty Images | Aurich Telecom companies like AT&T love creating new fees to tack on customer bills, and they really love raising those fees after customers sign contracts that are supposed to lock in a consistent price. It's a win-win for the company, but not the customer: AT&T gets to advertise a lower price than…
AT&T and other providers wish to conceal in-depth 5G maps from FCC and public

AT&T and other providers wish to conceal in-depth 5G maps from...

Enlarge / Screenshot from an AT&T commercial. AT&T and other mobile carriers are trying to hide detailed 5G maps from the public despite constantly touting the supposed pace and breadth of their 5G rollouts. With the Federal Communications Commission planning to require carriers to submit more accurate data about broadband deployment, AT&T and the mobile…
AT&T, dealing with $158 billion financial obligation, to offer Puerto Rico network for $2 billion

AT&T, dealing with $158 billion financial obligation, to offer Puerto Rico...

Enlarge / An AT&T sign outside a company office in New York City. AT&T has agreed to sell its wireless and wireline networks in Puerto Rico and the US Virgin Islands for $1.95 billion to Liberty Latin America. The deal will help AT&T pay a small portion of the debt load created in part by…
AT&T informs court: Clients can’t take legal action against over sale of phone area information

AT&T informs court: Clients can’t take legal action against over sale...

Getty Images | SOPA Images AT&T is trying to force customers into arbitration in order to avoid a class-action complaint over the telecom's former practice of selling users' real-time location data. In a motion to compel arbitration filed last week, AT&T said that plaintiffs agreed to arbitrate disputes with AT&T when they entered into wireless…
AT&T thinks about eliminating DirecTV as TELEVISION company tanks, WSJ reports

AT&T thinks about eliminating DirecTV as TELEVISION company tanks, WSJ reports

Enlarge / An AT&T store in Chicago. AT&T is considering whether to "part ways" with DirecTV, just four years after buying the satellite company, the Wall Street Journal reported today. The Journal report doesn't use the word "sale" to describe what AT&T is considering, but the end result could be AT&T no longer owning DirecTV.…

Recent Posts