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Tuesday, November 5, 2024
Starbucks’ sliding sales show its new CEO has his work cut out for him

Starbucks’ sliding sales show its new CEO has his work cut...

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Starbucks pre-released its earnings on Tuesday.The surprise release showed sales dropped in its key markets of the US and China.CEO Brian Niccol said he's planning a broader turnaround of the coffee chain. Thanks for signing up! Access your favorite topics in a personalized feed while you're on the go. download the app By clicking “Sign…
Starbucks customers say wait times have gotten really long, so I went to check it out

Starbucks customers say wait times have gotten really long, so I...

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Wait times at Starbucks have gotten long, with some customers waiting nearly 30 minutes.It's a challenge for the coffee chain as CEO Brian Niccol gets settled in his new role.I visited three Washington, DC-area Starbucks stores to see how bad the waits were. Thanks for signing up! Access your favorite topics in a personalized feed…
Starbucks’ system to make ordering better isn’t the solution the company hoped for, an employee says

Starbucks’ system to make ordering better isn’t the solution the company...

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Starbucks has rolled out a new way of making hot coffee and frappuccinos over the last few months in an effort to cut customer wait times and get back its reputation as a place to hang out.But so far, it's not so effective, according to one Starbucks employee who has experienced the new approach firsthand.In…
Starbucks’ North America CEO is retiring after only 8 months on the job — and he won’t be replaced

Starbucks’ North America CEO is retiring after only 8 months on...

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Michael Conway, Starbucks' North America CEO, is calling it quits after just eight months on the job—and the coffee giant isn't going to replace him.Conway informed the company of his decision last week, according to a Securities and Exchange Commission filing on Monday.Before stepping into the North American CEO role in April, he served as…
Starbucks’ new CEO just started the job. Here’s what he could shake up, from the menu to the C-suite.

Starbucks’ new CEO just started the job. Here’s what he could...

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Brian Niccol is now the CEO of Starbucks. That means big changes could be on the way.Niccol, who has spent six years as the CEO of Chipotle, officially took the reigns at Starbucks on Monday. He replaces Laxman Narasimhan, who has held the chain's top job for 17 months.Niccol hasn't said publicly what his plans…
A Starbucks worker of nearly 20 years says the chain has gone from ‘quirky coffee shop’ to ‘soulless fast-food empire’

A Starbucks worker of nearly 20 years says the chain has...

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In 2008, Starbucks investors were pressing CEO Howard Schultz to cut costs at the coffee chain.Schultz said in a 2010 interview that one investor had a novel idea for saving money: Why not end healthcare benefits for part-time Starbucks employees? Schultz told Fortune he turned the suggestion down and said the investor should consider selling…
Starbucks is suffering from a mountain of mobile orders and chronic understaffing, a store employee says

Starbucks is suffering from a mountain of mobile orders and chronic...

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At a Starbucks cafe in North Carolina, the biggest problem isn't getting complicated customer orders right. It's that there aren't enough employees to serve them.Aside from two hours in the morning, the store usually just has three people on duty, an employee who works at the location told Business Insider. He asked not to be…
All the differences between Starbucks in Italy and the US

All the differences between Starbucks in Italy and the US

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From exclusive items to portion sizes, we wanted to find all the differences between Starbucks in the US and Italy. This is "Food Wars." This story is available exclusively to Business Insider subscribers. Become an Insider and start reading now. Have an account? Log in.
I asked 5 Starbucks baristas to make me their favorite off-menu drinks. I’d order them all again despite the prices.

I asked 5 Starbucks baristas to make me their favorite off-menu...

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I had five Starbucks baristas make me their favorite off-menu drinks.All of the drinks were tasty, though I was shocked one customized grande latte cost me $8.20.My favorites were twists on the brown-sugar oat-milk shaken espresso and I learned ordering tricks. Thanks for signing up! Access your favorite topics in a personalized feed while you're…
6 leadership lessons from Brian Niccol, the new Starbucks CEO who revived Chipotle

6 leadership lessons from Brian Niccol, the new Starbucks CEO who...

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Brian Niccol's decision to leave Chipotle and become CEO of Starbucks has sparked speculation about the changes he might make at the embattled coffee chain.Niccol laid out his management approach on the "How Leaders Lead with David Novak" podcast earlier this year. He shared how he revitalizes struggling businesses, finds and introduces fresh ideas, and…

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